Q: Will My Parcel Be Charged Customs Duties and Taxes?

A: All taxes and customs fees are covered, so you’ll only pay the amount shown at checkout.

Q: Can I Amend My Order Once It’s Being Processed?

A: We pack your products quickly after you place your order, so once the status changes to “order processing,” amendments aren’t possible. This includes changes to the delivery method, payment method, shipping address, item color/quantity, or applying discounts.

Q: What If I Change My Mind and Don’t Want to Accept the Parcel?

A: If you refuse to accept or sign for the package upon delivery, it will be returned to one of our warehouses. Please note that you’ll be responsible for the return shipping fees. For more details, visit our “Return & Refund Policy” page or contact us via email at support@shengmilo-uk.com.

Q: Do I Need to Pay Immediately After Placing My Order?

A: Yes, please make your payment within the timeframe indicated on the payment page. Otherwise, your order will be cancelled.

Q: How can I learn more about Shengmilo E-Bikes?

A: To learn more about us and stay updated on our latest products, news, and riding tips tailored for the UK market, follow Shengmilo on YouTube, Facebook, and X (formerly Twitter). You can also subscribe to our YouTube channel to get the latest updates, product demos, and more directly from us!